Refund policy
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Shipping & Delivery
We aim to get your order out the door quickly so you can get back to business.
Order Processing
All orders are processed within 1–2 business days.
Once your order ships, you’ll receive a confirmation email with tracking details.
Note: Processing times may be slightly longer during holidays or high-volume periods.
Delivery Times
Most orders arrive within 3–11 business days, depending on the shipping method selected at checkout (for example, UPS Ground may deliver within 3 days).
Shipping Coverage
We currently ship within the United States. For bulk or international orders, please contact us directly.
Returns & Exchanges
We want you to be completely satisfied with your order. If there’s an issue, we’re here to make it right.
Return Policy
Returns are accepted within 30 days of delivery.
Items must be unused, in their original packaging, and in resalable condition.
Return Shipping
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If the item is defective, damaged, or incorrect:
We will cover the cost of return shipping. -
If the return is due to ordering the wrong size, color, or item:
Return shipping is the responsibility of the customer.
For your convenience, we can provide a prepaid return label, and a flat shipping fee may be deducted from your refund.
Exchanges
If you need a different size or style, we recommend placing a new order and returning the original item.
Non-Returnable Items
- Custom-printed or personalized products
- Final-sale or clearance items
Refunds
Refunds will be issued to your original payment method once the return is scanned by the carrier or received and inspected. Please allow 3–5 business days for processing.
Start a Return
To begin a return or exchange, contact us at support@bulkmailerhq.com with your order number and reason for the return.
Contact Information
BulkMailerHQ
143 NY-59, Bldg. 5
Hillburn, NY 10931
United States
📧 support@bulkmailerhq.com
📞 +1 (855) 285-5647